Your Alamar accounting team wants to make paying assessments as easy as possible for you. We sat down with the team recently to get feedback about why residents most often contact them. Here are the answers to the questions they’re most frequently asked.
When are payments due?
Officially, assessment payments are due the first of each month. If you want to make sure you don’t get charged a late fee, make sure we receive it by then.
When do late fees kick in?
It’s important to note that if your payment does not post to your account by the 15th of the month, you’ll incur a late fee on the 16th.
Whenever you mail a check or set up automated payments, make sure you take into account the time it takes for it to arrive by mail (yep, even your bank probably still mails us a check) and the time it takes for our bank to post it to your account. We suggest giving yourself a buffer of at least 10 days.
What are my payment options?
Here’s the breakdown for assessment payment options:
1. Pay by check through the mail.
You can still simply mail in a check you wrote out yourself. It may be old-fashioned, but it gets the job done.
2. Set up monthly payments through your bank.
Before you log in to your bank’s website or app to set up online bill pay, make sure you have your ACA account number ready. You can find on your monthly assessment statement. You’ll also need this address: Alamar Community Association, PO Box 64685, Phoenix, AZ 85082.
3. Let the ACA directly debit your account.
Let the ACA directly debit your checking account each month. Just fill out this form and we’ll get it set it up for you. Once you’re enrolled, we’ll debit your checking account between the fifth and 10th of each month. This is the easiest way to know that your payment will be posted on time.
4. Set up a one-time payment through our bank.
You can make a one-time payment the C-PropertyPay website using your credit or debit card, or you can have money taken directly out of your checking account. It’s important to note that with this option you’ll be charged a 2.95% processing fee if you use your credit or debit card to pay.
How do I view my account info online?
Use VMS to view up-to-date information for your account, like your payment history, outstanding balances, etc. It’s the system our accounting team uses, so it’s live data you’re looking at when you’re logged in.
If you’ve never used VMS before, email accounting to start the registration process. When emailing, put “VMS Client Online Registration” in the subject line and include your account number, which you can find on your assessment statement.
Deed transfer fees?
Deed transfers cost money and sometimes lots of it. To avoid the aggravation of an unplanned fee, email accounting before you change your deed in any way. They can tell you in advance if the transfer you’d like to make will generate a fee.
How do I contact accounting?
The best way to reach our accounting team is by email. Drop them a line at firstname.lastname@example.org.
They’re a small but efficient and effective team working to support lots of residents, and they want to make sure they get back to you in a timely manner. When you send an email to email@example.com, the team is able to quickly direct your question to the right person, thus ensuring you get the correct answer as quickly as possible.